Comments on: Can’t open WAV file attachments in Outlook 2007 on Windows 7

By: Tracy

Tracy — Tue, 14 Jun 2011 23:11:32 +0000

Thank you for writing the solution. I could not find the temporary internet file via the path that you suggested, althought it was there. I had to go in through internet options and find the temporary internet location and then view files. I was able to locate the temporary internet location and then typed in the content.outlook in the file path at the top of the explorer.

By: Bill B

Bill B — Sun, 20 Mar 2011 11:10:45 +0000

Tried this with my OL2007, Win7 problem. Still get error message when trying to open or Save As the file. Brand new PC!

By: Tim

Tim — Tue, 01 Feb 2011 23:08:39 +0000

Worked!

Thanks… this was driving me insane!

By: Lakefrontguy

Lakefrontguy — Thu, 26 Aug 2010 22:03:49 +0000

I tried a few different times to find the files to delete them. I used CCleaner and it resolved the problem in less than minute. If you opan a lot of wave files then this issue becomes a recurring problem. Thanks for the post from The E who suggested CCleaner.

By: William Bowlin

William Bowlin — Mon, 16 Aug 2010 21:58:29 +0000

THANK YOU! Very good article for this one. Worth noting that copying and pasting the reg value from the key you mentioned will work better if a user has a problem finding a folder structure in their Temp Internet Files.

By: Burt C

Burt C — Mon, 09 Aug 2010 18:20:35 +0000

Thanks for the directions. I had seen similar on another site, but could not find the content.outlook folder even after making sure I was able to view hidden files and folders. I navigated to the C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\Temporary Internet Files using the My Computer function in Windows Explorer, then in the address line at the top added the \content.outlook and pressed Enter and it took me to this hidden folder. after deleting the folder inside everything is working fine now and I can again play my .wav voicemail messages. BTW if you open the temp file before deleting it you can see a list of all your .wav files from outlook stored there. This could come n handy if you have deleted a message but still need to retrieve it. Thanks again for the post.

By: Jim

Jim — Wed, 04 Aug 2010 20:13:58 +0000

Hi,

Same issue with my outlook & windows 7 deleting the temp file did not work- (nice tip on the file location from registry)…. but the ccleaner did do the trick for me:)

By: Mark H

Mark H — Wed, 21 Jul 2010 14:06:09 +0000

This worked!!!!! Thanks for the great write-up because I have been having this issue for a week and this finally got it resolved. I am using Windows 7 and Outlook 2010.

By: The E

The E — Thu, 20 May 2010 18:04:07 +0000

That worked. Used CCleaner to clean out temp files and BAM!

By: Keala

Keala — Tue, 18 May 2010 13:41:26 +0000

I found other write ups with this solution but it was so confusing. Thank you for making this simple! they say that if you cant explain something planely, than you don’t fully understand it yourself. Thanks for your help, this worked like a charm!